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Legal Terms That Apply to Your Account

Using 777jili means these terms apply to your account, your deposits through bKash, Nagad, or Rocket, and every session you open. Access depends on your local law and the eligible regions we serve — read these terms before you start.

Eligibility by regionAccount responsibilitybKash, Nagad, Rocket coveredJurisdiction-dependent access
777jili Legal Terms That Apply to Your Account
LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about how these terms apply to your account, or you want to request a change to your registered details, our support team handles these through the channels below. For wallet-related legal queries — such as a bKash or Nagad name mismatch during a withdrawal — live chat is the quickest path.

Live Chat Available directly inside your account dashboard. Start a chat to raise a legal query, request a document, or flag a wallet detail mismatch on your account.
Email Support Send your legal query or account amendment request by email. Include your registered account ID and the wallet type — bKash, Nagad, or Rocket — for faster handling.
Account Help Centre The help centre covers eligibility questions, account verification steps, and wallet registration rules. Check here before contacting support for common legal queries.
HOW WE HANDLE YOUR DATA

Account Security and Data Handling

We keep your account data secure using standard encryption across all connections. Your personal details are used only to operate your account, process your bKash, Nagad, or Rocket transactions, and meet any legal obligations in our eligible regions. We do not sell your data to third parties.

Data Retention

We retain your account and transaction records for as long as your account is active and for a period after closure, in line with our legal obligations in eligible jurisdictions.

Cookie Use

We use cookies to keep your session active and remember your wallet preferences. You can adjust cookie settings in your browser, though some features depend on session cookies to work correctly.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number at login. Keep your phone number current — this is the recovery path if you lose access.

Requesting Changes

To update your registered name, wallet number, or contact details, submit a request through live chat or email with your account ID and the relevant documentation for verification.

Common Legal and Account Questions

These are the questions we hear most from account holders about how our legal terms apply to their situation in Bangladesh.

Account access depends on your local law and whether you are in an eligible region. It is your responsibility to confirm that opening and using an account is permitted under the laws where you are located.

If access becomes restricted in your region due to a legal change, we will notify you and your account may be suspended. Any balance in your account will be returned through your registered bKash, Nagad, or Rocket wallet following our standard verification process.

Yes. Submit a data request through live chat or by email, including your account ID. We will provide the relevant records within a reasonable time, subject to our retention and legal obligations.

Contact our support team through live chat or email with your account ID and closure request. Any remaining balance will be processed to your registered wallet — bKash, Nagad, or Rocket — after account verification is complete.

A name mismatch between your registered account and your bKash, Nagad, or Rocket wallet will hold your withdrawal until the details are confirmed. Contact account support with your account ID to resolve it.

Send your concern by email or raise it through live chat, quoting your account ID and a clear description of the issue. Our account team will review and respond, escalating where required under applicable jurisdiction rules.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.